Complaints Procedure

At Richmond Properties, we believe that trust is built not only through excellence but also through accountability.

We are committed to delivering exceptional service. However, if at any point you feel that our service has not met your expectations, we encourage you to let us know so we can make it right.

How to Raise a Complaint

You can contact us using the details below:

Please include:

  • Your full name
  • Contact details
  • Details of your concern
  • Any relevant documents or references

Our Process

Once we receive your complaint:

  • We will acknowledge it within 48 hours
  • A dedicated team member will review your case
  • We aim to provide a full response within 5–7 working days

If additional time is required, we will keep you informed every step of the way.

Our Commitment

We handle every concern with fairness, transparency, and urgency — because your trust matters.

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